Milwaukee Brewers

  • Day of Game Ticket Window Representative

    Job Locations US-WI-Milwaukee
    Posted Date 5 days ago(4/16/2019 10:49 AM)
    # of Openings
    Ticket Operations
  • Overview

    The Ticket Window Day of Game Seller is responsible for maximizing individual ticket sales using the ticketing system, in addition to providing exceptional customer service at the Miller Park ticket windows, with shifts occurring primarily on Game Days, prior to and through game time. In this position, it is critical that individuals are highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers. Interactions will consist of single event ticket purchases, ticket exchanges, will call transactions and future event related ticket sales while using soft skills like active listening and anticipating customer needs. This position will also be responsible for suggestively cross-selling and up-selling, as well as fielding general customer service inquiries regarding all Miller Park and Milwaukee Brewers events.


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

    • Engage customers with energy, positivity, and enthusiasm
    • Meet expectations of window monitoring program focused on maximizing sales and providing exceptional customer service in a fast-paced, high-volume environment
    • Meet all established department productivity and service standards
    • Clearly communicate and demonstrate a strong knowledge of ticket promotions and all related ticket products
    • Use strong techniques and strategies along with a desire to cross-sell and up-sell
    • Efficiently use the ticketing system.
    • Remain highly engaged and current with all Brewers related ticketing products and advanced ticket technologies when away from Miller Park
    • Be able and willing to assist with additional duties not listed above that may arise


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Qualified candidates must have exceptional communication, interpersonal and organizational skills.
    • Candidates must possess strong technology skills, including computer and mobile applications
    • Possess the ability to multi-task and adjust to rapidly changing business conditions
    • Team oriented attitude, relationship building, professional demeanor and appearance
    • Demonstrate a strong work ethic with an innate sense of urgency and tenacity.
    • Previous retail sales and cash handling experience preferred

    Education and/or Experience

    One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. College degree preferred


    Computer Skills  

    To perform the job successfully, an individual should have knowledge of Microsoft Office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.  An individual should also have basic knowledge of the mobile MLB Ballpark App.    


    Language Skills                                                

    Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


    Mathematical Skills                                                     

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


    Reasoning Ability      

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.                                            

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.


    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.

    The employee is occasionally exposed to moving mechanical parts.

    The noise level in the work environment is usually moderate.


    Work Hours                                                     

    Hours vary according to the game and event schedule.  Maximum of 30 hours per week. Candidates are expected to work a minimum of 60% of all events at Miller Park with a minimum of 160 hours over the course of the season. Game Day shifts typically range from 2 ½ hours prior to the game until 1 hour after the start of the game. Availability to work extended game day shifts are encouraged.  Non game day shifts are available as needed.


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