Milwaukee Brewers

  • Concierge

    Job Locations US-WI-Milwaukee
    Posted Date 1 week ago(12/3/2018 9:09 AM)
    ID
    2018-1621
    # of Openings
    3
    Category
    Suites
  • Overview

    The Miller Park Concierge Staff is committed to providing the highest level of customer service by consistently exceeding expectations. The concierge will enhance the guest experience by always addressing the needs of guests, taking the time to understand them and providing timely solutions to their concerns, making it clear that guest safety and enjoyment is our top priority.

     

    We are committed as a group to working with the highest level of integrity and work ethic while upholding an attitude of professionalism and positivity. Our goal is to be the best service team in all of professional sports.

    Responsibilities

    Summary   Present yourself as a welcoming, friendly and competent resource for all guests including Suiteholders, Club Level guests, and Legends Club Patrons.  As a member of the concierge team and each individual is expected to be cooperative, helpful to other team members and maintain a positive, can-do attitude.

     

    Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

    • Attend mandatory, paid, preseason training session at Miller Park
    • Must be available to work some nights, weekends, holidays and sometimes during the day.
    • Report to Miller Park one hour and 90 minutes prior to game time for pre-game meeting and pre-game duties that may include preparing gift bags, delivering items to the suites and re-stocking your station. Your shift ends 30-45 minutes after the final out of the game.
    • Be a welcoming, friendly and competent resource for all Miller Park guests. From your designated concierge desk/station, you may be required, but are not limited to, answering general ballpark questions, contacting Delaware North Sportservice for guests’ food and beverage requests, providing Suite Guest Passes, and checking and scanning tickets.
    • Provide timely solutions to guests needs by using resources that include a comprehensive information binder, contacting other staff via a telephone and enlisting the help of other game day staff in your area.
    • Report any escalated concerns or safety issues to Supervisor while on duty.
    • Assist with on-going improvement efforts by providing constructive feedback to Director and Coordinator of Suite Services.
    • Have a cooperative, positive, can-do attitude.
    • At the final out assist with suite closing procedures by providing clients with reminders as to when the suites close, offer assistance in leaving the suite, and thanking guests for coming as they are directed to exits.

     

    Qualifications

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

     

    Education and/or Experience

    Bachelor's degree (B. A.) from a four-year college or university; and customer service related experience.

     

    Other Skills and Abilities        

    Strong demonstrated work ethic with an innate sense of urgency, creative capacity and tenacity, team concept and attitude, exceptional customer service skills, time management and communication skills, acute attention to detail, passion to help others, ability to multi-task and prioritize, adaptability, professional demeanor and appearance.

     

    Language Skills                                                      

    Ability to effectively present information and respond to questions from supervisors, clients, customers, and the general public.

     

    Reasoning Ability      

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

                                              

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 30 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

     

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions, which may include heat and cold.

    The employee is occasionally exposed to moving mechanical parts.

    The noise level in the work environment is usually moderate.

     

    Work Hours                                                             

    Business hours are game days; two and one half hours prior to first pitch and last until 30 minutes after the final out. Game days will vary between weekends, weekdays, evenings and some holidays.

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