Milwaukee Brewers

  • Retail Store Supervisor

    Job Locations US-WI-Milwaukee
    Posted Date 1 week ago(1 week ago)
    # of Openings
  • Overview

    Under the direction of the Retail Store Managers, this role will be responsible to assist in providing direction to all sales associates in accordance with the Club’s customer service, sales, and applicable operation standards at any of the Milwaukee Brewers Retail Stores or Portables.  This is a part-time year round position that requires availability on weekdays/weekends/holidays and ranges from morning shifts to evening shifts.  Responsibilities consist of supervision of sales associates, cashiering, stocking, customer service and other retail needs.


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

    • Greets and acknowledges all customers
    • Maintains retail store/portable standards, policies and procedures
    • Maintains cleanliness and safety standards throughout the retail stores/portables
    • Assists customers, offers excellent customer service and generates retail sales
    • Assists management by monitoring retail sales floor and cash wrap areas in all store locations
    • Works with Store Management to ensure proper inventory levels are maintained within the given location throughout the stadium
    • If cashiering, processes sales through the POS system, bags merchandise, follows all register procedures and handles cash accordingly
    • Verifies register balance at the beginning and the end of each shift
    • Ensures that all merchandise is correctly labeled and displayed
    • Assists in the restocking and arranges merchandise on shelves Sets aside and notifies management of defective, mismarked, mislabeled, incorrectly priced, shopworn or damaged merchandise
    • Watches for and recognizes security risks, thefts, and reports this to security/management
    • Assists with ad hoc retail tasks as needed


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Excellent customer service skills and willing to adhere to Company’s customer service standards.
    • Good communication skills
    • Attention to detail
    • Ability to multitask in a fast-paced environment
    • Ability to work independently and as a team member
    • Basic math skills necessary to accurately handle money
    • Willingness to upsell/recommend add on items to customers


    Education and/or Experience

    • Retail supervision experience preferred (minimum of one year)
    • Previous cash handling experience required
    • Prior experience working with point of sale (POS) system required
    • High school diploma or GED required
    • College degree in business or management preferred

    Computer Skills  

    To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and the internet.    


    Language Skills                                                

    Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


    Mathematical Skills                                                     

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


    Reasoning Ability      

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.                                              


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is frequently required to stand up to 8-10 hours; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.


    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment can be quiet loud to moderate to quiet.


    Work Hours                                                     

                 This is a part-time position that requires days/nights, weekends, and holiday shifts.


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