Milwaukee Brewers

  • Account Manager – Sports and Entertainment- Madison

    Job Locations US-WI-Madison
    Posted Date 2 weeks ago(5/14/2018 4:13 PM)
    ID
    2018-1545
    # of Openings
    1
    Category
    PCL
  • Overview

    Manages and coordinates activities of workers engaged in cleaning physical structures of buildings and grounds. Point of contact for operations of sports and entertainment venues in Milwaukee and Madison, including Client Services and for Performance Clean.

    Responsibilities

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

    • Serve as an internal contact point with clients by assisting with ongoing service matters and the preparation of other deliverables as required.
    • Assist with preparing operating processes and procedures that would allow Performance Clean to become Green Seal certified.
    • Responsible for resolving daily operational issues that are escalated to this position.
    • Reconciliation of hours in ABI for hours worked by cleaning staff as needed.
    • Coordinate, communicate and enforce operational processes and policies between field staff, office staff and management staff.
    • Complete monthly meetings and inspections with clients.
    • Assist in the creation and monitoring of training programs and standard operating procedures for each client site.
    • Organize related documents on the shared drive and work with HR to ensure the training program is being followed and documented.
    • Assist in the preparation of profitability analysis of all contracts and develop strategies to improve the profitability of accounts.
    • Check budgeted hours to actual hours worked to insure profitability of events at all venues.
    • Attend training classes on cleaning processes and techniques to become familiar with the industry.

    Supervisory Responsibilities                                                 

    Directly supervise event managers, supervisors and cleaners as needed. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    • Valid Driver License in good standing
    • Superior customer service skills
    • Strong demonstrated work ethic
    • Ability to work in a team and multi-tasking environment

    Education and/or Experience

    Bachelor's degree (B. A.) from four-year college or university preferred but not required; and three to five years related experience and/or training, preferably with cleaning/facilities company; or equivalent combination of education and experience. Strong operations background required, accounting experience preferred.

     

    Computer Skills  

    To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    

     

    Language Skills                                             

    Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

     

    Mathematical Skills                                                   

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

     

    Reasoning Ability      

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.                         

     

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

     

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.

    The employee is occasionally exposed to moving mechanical parts.

    The noise level in the work environment is usually moderate.

     

    Required to travel to meet with clients and/or site managers as needed.

     

    Work Hours                                                  

    Regular business office hours are based on Client event schedules which will include hours for events occurring on weekends, evenings, some holidays and all game days. May be required to attend events at any of the venues contracted by PCL.

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