Milwaukee Brewers

  • Operations Manager - PCL

    Job Locations US-WI-Milwaukee
    Posted Date 1 week ago(8/9/2018 10:55 AM)
    ID
    2018-1544
    # of Openings
    1
    Category
    PCL
  • Overview

    Assist in managing areas of Performance Clean LLC, including cleaning operations, customer service, employee training and safety programs, green cleaning, and the back office.

    Responsibilities

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

    • Assist with the preparation of client proposals and renewals.
    • Serve as an internal contact point with clients by assisting with ongoing service matters, ensure customer satisfaction, and handling customer complaints. Required to travel to meet with clients and/or site managers as needed.
    • Review and approve budget, supplies inventory, and requests from Account and Event Managers for equipment and products needed. Will take the lead on resolving daily operational issues that are escalated to this position.
    • Coordinate, communicate and enforce operational processes and policies between field staff, office staff and management staff.
    • Plan and facilitate monthly meetings with Event/Client Managers.
    • Administer weekly work schedule for all Event Managers and Supervisors.
    • Assist with coordination and tracking of weekly meetings with business support departments HR, payroll, accounting and operations.
    • Assist in the creation and monitoring of training programs and standard operating procedures for each client site. Organize related documents on the shared drive and work with HR to ensure the training program is being followed and documented.
    • Assist in the preparation of profitability analysis of all contracts and develop strategies to improve the profitability of accounts.
    • Attend training classes on cleaning processes and techniques to become familiar with the industry.
    • Assist with coordinating all contract billing aspects which include reviewing timekeeping records, (working with Payroll) and reviewing monthly invoices for fixed fee, cost plus and consumable billings.
    • Review accounts receivable and accounts payable to ensure timely collection on amounts for services provided and payments for inventory, equipment, and other items purchased. Prepare/review prepaid schedules, fixed asset schedules and other balance sheet account reconciliations.
    • Develop and implement policies and procedures to maintain accurate books and records.
    • Work with union representatives on union grievances.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

     

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must have a valid driver’s license. 

     

    Education and/or Experience

    Bachelor's degree (B. A.) from four-year college or university and three years related experience and/or training in sales and operations management within a cleaning/janitorial services Company; or equivalent combination of education and experience.

     

    Computer Skills  

    To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    

     

    Language Skills                                             

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Mathematical Skills                                                   

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

     

    Reasoning Ability      

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  

                                       

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

     

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    The noise level in the work environment is usually moderate.  Client facilities may require frequent exposure to outdoor conditions or other various environments.  Frequent local and national travel may be required.

     

    Work Hours                                                  

    Business hours are Monday – Friday 9 am – 5pm, however, work hours will be required on weekends, evenings and some holidays to support large events.

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