Milwaukee Brewers

Greeter

US-WI-Milwaukee
1 week ago(1/12/2018 9:29 AM)
ID
2018-1494
# of Openings
12
Category
Park Operations/Grounds

Overview

The Milwaukee Brewers take pride in the excellent service we provide our fans and guests each and every time they come to a ballgame or event at Miller Park.  We have established very high standards that we expect every employee to follow. Greeters will be responsible for welcoming, greeting and/or providing stadium related information/assistance while offering the finest customer service to Miller Park guests.  

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Treat our fans and guests with courtesy and respect and assist them to ensure their visit is safe, clean, fun, and family-friendly
  • Provide event information and general ballpark directions
  • Assist fans and guests with special requests and needs (i.e. wheelchair services, stroller check-in, location of specific concessions, etc.)
  • Ensure fan compliance with Miller Park and MLB policies/procedures
  • Comply with employee policies and procedures as outlined in Event Staff Handbook
  • Distribute promotional items and printed materials as needed

Additionally, the individual will be responsible for either of the following group of responsibilities:

 

1. Outside Greeter

  • Communicate with other Outside Greeters and Gate Screeners to coordinate optimal entrance into ballpark for fans and guests
  • Provide instruction and guidance to all fans and guests about the expectations upon entrance at gates (i.e. screening procedures, prohibited items, special assistance options)

 2. Inside Roving Greeter

  • Guide fans and guests to ticketed seat sections, suites, and special access areas within ballpark
  • Patrol concourses, and other areas as assigned, maintaining a sharp watch for potential problems. If necessary, intervene and correct the situation before it interferes with other guests’ enjoyment of the event

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations.
  • Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner
  • Must be available to attend training sessions, stadium tours and other events as necessary throughout the year
  • Must be available to work weekdays, weeknights, and weekends during baseball season
  • Must be able to stand for up to five (5) hours at a time
  • Must be at least 18 years of age
  • Must have good knowledge of Miller Park accommodations, family areas, historical locations and other landmark locations our guests may need help finding

Education and/or Experience

High school diploma or general education degree (GED); and six to twelve months related experience and/or training; or equivalent combination of education and experience.

 

Language Skills                                             

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Mathematical Skills                                                   

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Reasoning Ability      

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations. 

                                   

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to use hands to handle or feel and talk or hear. The employee is regularly required to stand, walk, climb stairs and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 30 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.

The employee is occasionally exposed to moving mechanical parts.

The noise level in the work environment is usually loud.

 

Work Hours                                                  

Hours vary according to the game and event schedule.  Must be available to arrive up to three hours prior to game time. Maximum of 29 hours per week.

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