Milwaukee Brewers

Ticket Window - Advance Ticket Window Sales Representative

US-WI-Milwaukee
4 weeks ago(11/21/2017 12:15 PM)
ID
2017-1465
# of Openings
3
Category
Ticket Operations

Overview

The Advanced Ticket Window Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the Miller Park ticket windows in a mix of shifts during both non-game and game days throughout the season. In this position, it is critical that individuals are highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers. Interactions will consist of single event ticket purchases, ticket exchanges, will call transactions and future event related ticket sales while using soft skills like active listening and anticipating customer needs. This position will also be responsible for suggestively cross-selling and up-selling, as well as fielding general customer service inquiries regarding all Miller Park and Milwaukee Brewers events.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Engage customers with energy, positivity, and enthusiasm
  • Meet expectations of window monitoring program focused on maximizing sales and providing exceptional customer service in a fast-paced, high-volume environment
  • Meet all established department productivity and service standards
  • Clearly communicate and demonstrate a strong knowledge of ticket promotions and all related ticket products
  • Use strong techniques and strategies along with a desire to cross-sell and up-sell
  • Efficiently use the Tickets.com ticketing system.
  • Remain highly engaged and current with all Brewers related ticketing products and advanced ticket technologies when away from Miller Park
  • Be able and willing to assist with additional duties not listed above that may arise

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Qualified candidates must have exceptional communication, interpersonal and organizational skills
  • Candidates must possess strong technology skills, including computer and mobile applications
  • Possess the ability to multi-task and adjust to rapidly changing business conditions
  • Team oriented attitude, relationship building, professional demeanor and appearance
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity
  • Previous retail sales and cash handling experience preferred

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. College degree preferred

 

Computer Skills  

To perform the job successfully, an individual should have knowledge of Microsoft Office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.  An individual should also have basic knowledge of the mobile MLB Ballpark App.

 

Language Skills                                             

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Mathematical Skills                                                   

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Reasoning Ability      

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.           

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.

The employee is occasionally exposed to moving mechanical parts.

The noise level in the work environment is usually moderate.

 

Work Hours                                                  

Beginning in mid to late February and concluding in early October, this position is required to work a minimum of 20 hours per week, up to a maximum of 30 hours per week, including being available for 50% of all events at Miller Park. Shifts range from 9am to 7pm Monday through Sunday during regular business hours and non-event days, with scheduled shifts of roughly 7.5 hours.  On event days, shift times can change and/or be extended. Availability to work holidays, weekends and extended game day shifts is required for this role.

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