The Advanced Ticket Window Representative is responsible for maximizing individual ticket sales using the Tickets.com ticketing system, in addition to providing exceptional customer service at the Miller Park ticket windows in a mix of shifts during both non-game and game days throughout the season. In this position, it is critical that individuals are highly engaged and display a strong sales and service focus while thoroughly enjoying interacting with a diverse group of consumers. Interactions will consist of single event ticket purchases, ticket exchanges, will call transactions and future event related ticket sales while using soft skills like active listening and anticipating customer needs. This position will also be responsible for suggestively cross-selling and up-selling, as well as fielding general customer service inquiries regarding all Miller Park and Milwaukee Brewers events.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. College degree preferred
To perform the job successfully, an individual should have knowledge of Microsoft Office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer. An individual should also have basic knowledge of the mobile MLB Ballpark App.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.
The employee is occasionally exposed to moving mechanical parts.
The noise level in the work environment is usually moderate.
Beginning in mid to late February and concluding in early October, this position is required to work a minimum of 20 hours per week, up to a maximum of 30 hours per week, including being available for 50% of all events at Miller Park. Shifts range from 9am to 7pm Monday through Sunday during regular business hours and non-event days, with scheduled shifts of roughly 7.5 hours. On event days, shift times can change and/or be extended. Availability to work holidays, weekends and extended game day shifts is required for this role.