Milwaukee Brewers

Intern – Ticket Services

US-WI-Milwaukee
4 weeks ago
ID
2017-1450
# of Openings
1
Category
Ticket Operations

Overview

The Ticket Services Intern will provide support for the Ticket Operations department by assisting with various administrative and operational duties throughout the office as directed by the Manager of Ticket Services & Technology and the Manager of Ticket Operations.  This position will be provided with the opportunity to experience the daily functions of a MLB ticket operations department and support the ticket office management team in providing exceptional customer service as well as maximizing ticket sales and ticket revenue opportunities. The internship typically lasts 12-16 weeks from the time of hire, and may be extended based on performance.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

 

  • Work closely with the Ticket Operations staff in selling individual game tickets utilizing our ProVenue ticketing system to process all ticket transactions.
  • Assist in the processing, printing, and distribution of individual, group and season tickets.
  • Process ticket exchanges in accordance with the Brewers Season Seat Holder Exchange policy.
  • Service and interact with customers on a regular basis to help resolve ticketing questions and concerns through all of our various communication avenues including phone, email, and online chat. 
  • Help with office clerical duties, i.e. data entry, updating informational spreadsheets, filing, and general office work.
  • Aid in the preparation of the box office including outfitting supplies, signage placement, and other setup duties.
  • Additional duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

 

  • Qualified candidates must have exceptional communication, interpersonal, time management, and organizational skills so that they can provide excellent customer service, sell as many tickets as possible, and maximize ticket revenue opportunities 
  • Strong ability to thrive in a team environment
  • Must possess the ability to multi-task and adjust to rapidly changing business conditions 
  • Must demonstrate a strong work ethic with an innate sense of urgency and tenacity
  • Be available for the length of the internship
  • Proficiency in typing
  • Prior cash handling experience is also preferred but not required. 

 

Education and/or Experience

Candidates must be currently enrolled or have recently graduated from an accredited college or university. Preferred candidate is pursuing a degree in Business Administration, Finance/Accounting, Communications, Sport Marketing/Administration, or Marketing.

 

Computer Skills  

To perform the job successfully, an individual should have good knowledge of Microsoft office software specifically Word, Excel, Outlook, and Internet Explorer.  Computerized ticketing experience and previous ticket office experience in general is preferred but not required.           

 

Work Hours                                                  

Business hours are Monday – Friday 9 am – 5 pm in the off-season (October-February) and Monday – Friday 9 am – 7pm during the season (March-September).  Candidates are expected to work a minimum of 2 days per week for at least 16 hours per week but encouraged to work up to 30 hours per week, especially during the season.  Must be flexible with working extended hours such as nights and weekends when necessary. 

 

 

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