This position will answer incoming single game ticket inquiries while actively cross and up-selling individual ticket buyers by utilizing the Tickets.com/ProVenue ticketing system. In addition to being a skilled single-game selling professionals, the Ticket Services Representatives are also highly knowledgeable in fielding general customer service inquiries regarding all Miller Park and Milwaukee Brewers events. Individuals in this position are highly engaged and motivated while demonstrating a strong desire to succeed in a fast paced sales and service environment, and must enjoy interacting with a diverse group of consumers.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. College degree preferred
To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
Hours vary according to the game and event schedule. Candidates are expected to work a minimum of 20 hours per week, up to a maximum of 30 hours per week. Candidates should be capable of working extended hours such as nights, weekends, and game days.