Milwaukee Brewers

Ticket Services Representative

US-WI-Milwaukee
4 weeks ago
ID
2017-1449
# of Openings
1
Category
Ticket Operations

Overview

This position will answer incoming single game ticket inquiries while actively cross and up-selling individual ticket buyers by utilizing the Tickets.com/ProVenue ticketing system.  In addition to being a skilled single-game selling professionals, the Ticket Services Representatives are also highly knowledgeable in fielding general customer service inquiries regarding all Miller Park and Milwaukee Brewers events.  Individuals in this position are highly engaged and motivated while demonstrating a strong desire to succeed in a fast paced sales and service environment, and must enjoy interacting with a diverse group of consumers.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

 

  • Provide exceptional customer service while answering 50 – 100 inbound phone calls per 8 hour shift, working with customers and their individual needs.
  • Handle basic customer service inquiries and escalate as needed.
  • Demonstrate a strong knowledge of ticket promotions and clearly communicate all related ticket products and Miller Park information.
  • Demonstrate strong techniques and strategies to up-sell and cross sell on all inbound phone calls by recognizing opportunities.
  • Remain highly engaged and current with all Brewers related advanced ticket technologies.
  • Assist with daily ticket mailings and other ticket fulfillment.
  • Required to participate in on-going Sales and Service Webinar trainings, Daily Briefings and Daily Sales Recaps as well as review communications provided such as the Daily Update and Monthly Newsletter.
  • Meet expectations of call monitoring program focused on maximizing sales and providing exceptional customer service as well as all established department productivity and service standards.
  • Efficiently use the Tickets.com/ProVenue ticketing system.
  • Additional duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

  • Qualified candidates must have exceptional communication, interpersonal and organizational skills
  • Candidates must also have good computer skills, including proficiency and experience with Microsoft Office Suite
  • Possess the ability to multi-task and adjust to rapidly changing business conditions
  • Team oriented attitude, relationship building, professional demeanor and appearance
  • Demonstrate a strong work ethic with an innate sense of urgency and tenacity
  • Prior ticketing experience preferred.
  • Prior customer service experience via phones strongly preferred.

 

Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. College degree preferred

 

Computer Skills  

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    

 

Language Skills                                             

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Mathematical Skills                                                   

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Reasoning Ability      

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.   

                             

Physical Demands

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

 

Work Environment

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

 

Work Hours                                                  

Hours vary according to the game and event schedule.  Candidates are expected to work a minimum of 20 hours per week, up to a maximum of 30 hours per week.  Candidates should be capable of working extended hours such as nights, weekends, and game days.

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